Last updated: 21 May 2018
Your privacy is important to us at MOTText. We will only use your personal information to administer your account, provide the products and services you have requested from us, and to keep you informed about our products and services. The protection, confidentiality and integrity of your personal data are our prime concerns. This privacy notice explains what personal information we collect from you when you interact with our products and services, and how we use this information.
We will inform you of any future changes to our processing purposes or our Privacy Policy.
MOTText provides a customer database solution for garages, allowing them to send automated & manual booking vehicle notifications directly to their customers via the method the customer has requested. This notification can be in the form of a Text Message, Email, Postcard/Letter or Automated Telephone call. The individuals customers details are stored against an individual garage account that is protected by a username and password, so "Garage A" cannot see the customers of "Garage B".
We need certain personal information to be able to offer you the best service and to keep you informed of our products and services. All the information we have is provided by you. However, if a booking is made from a customer then this information would have been provided by them.
When you create a garage account with MOTText we collect the following information:
When you create a customer record within MOTText, to be explicit, these are the customer records you store against your account we record the following information:
When a reminder or booking is made against a customer this is recorded in a auditable table detailing
We do gather information from third parties when specific tasks are performed within the system. When using the quick vehicle lookup tool we gather data from a third party application that allows us to query the DVLA database based in the vehicle registration that has been entered to automatically populate the vehicle details.
Cookies
We collect certain data through cookies. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. We register your interaction with our services in order to improve our website, content and services.
We do not sell or lease, your Personal Data to any third party. We will never share, sell rent or trade your registration and Personal Information with any marketing or promotional partners without your consent.
We only use your data for the purposes for which it was collected and, where relevant, to meet legal obligations. We use your personal data for the following purposes:
Customer support. We use your information to support you in your use of our products and services. This includes the use of personal information to diagnose product problems, rectify erroneous transactions and provide other customer support related services.
Customer engagement and communication. We use your information to communicate with you via email, SMS text or other electronic media for instance on service‐related matters, such as invoices. Other instances where we engage with you include confirming the opening of an account, reminder summary, resolving complaints, and asking you to take part in one of our surveys.
Marketing. We would like to send you information which may be of interest to you, about our products and services and those of other companies (in so far as you have consented to this) that may be of interest to you. We communicate with you via email, SMS text, telephone or post. You have the right at any time to stop us from contacting you for marketing related purposes. Depending on your preferences, you can unsubscribe, change your settings by contacting our Customer Support team to do so.
Safety, security and dispute settlement. We may in some instances need to contact you if a customer has been in contact regarding their security or a dispute of their data.
Legal obligations. We may process your information in relation to a legal obligation. This includes cases where we must comply with requests from competent authorities, administrative obligations and in cases involving legal disputes.
Improving and personalising our products and services. We use your personal information to improve our products and services. Clicking behaviour and usage of our website can for instance help us to prioritize or identify new product features.
Maintenance, development and incident management. If you experience issues with one of our products or services, we may need to process some of your personal information, such as your name, garage details and MOTText ID, in order to resolve the respective issue. We may also use your personal information in relation to certain system development processes, for instance if we move customer data to a new database.
General business process execution, internal management and management reporting. To be able to run our business, we also use your personal information for general business processes. This includes processing your information for archiving, insurance and other administration related purposes, management reporting or processing in relation to audits.
We do not sell or lease, your Customers Personal Data to any third party. We will never share, sell rent or trade your registration and Personal Information with any marketing or promotional partners without your consent.
We will only use your customers personal data for the purposes for which it was collected and, where relevant, to meet legal obligations. We use your personal data for the following purposes:
Process automated reminders. We will use the customers personal details to create an automated notification in the method(s) they have agreed to be notified for the vehicles linked to their account.
Manual Notifications. We will use the customers personal details to create a manual notification which has been created by the garage via specific method on the date/time requested.
Customer Responses. When a customer uses our automated response systems, we will gather the details of that customer and process the message onto the garage in the way that has been selected.
Booking Notification. When a booking has been made, we will gather all the personal details of that customer and create a booking based on that information against the customers account.
Legal obligations. We may process the customers information in relation to a legal obligation. This includes cases where we must comply with requests from competent authorities, administrative obligations and in cases involving legal disputes.
Maintenance, development and incident management. If a customer if experiencing issues with one of our products or services, we may need to process some of your personal information, such as their name, vehicle details, your name, garage details and MOTText ID, in order to resolve the respective issue. We may also use your personal information in relation to certain system development processes, for instance if we move customer data to a new database.
General business process execution, internal management and management reporting. To be able to run our business, we also use customers personal information for general business processes. This includes processing your information for archiving, insurance and other administration related purposes, management reporting or processing in relation to audits.
All personal data is processed by our staff in the United Kingdom. For hosting and maintenance purposes your personal data is located in the United Kingdom. To the extent any other personal data will be transferred to a country outside the European Union or an international organisation, we will make sure that this only happens to such countries and international organisations that ensure an adequate level of protection, have put appropriate safeguards in place to protect your data and your rights in accordance with the EU privacy law (GDPR), or as is otherwise allowed under the GDPR.
If we do not process a reminder for your account for more than 18 months, we will mark it in our database as "inactive". We will then no longer actively use your account information, e.g. to inform you on our products and services, but archive your account to be easily re-activated to use our services again in the future.
In case you wish to close your account, please contact our Customer Support team. Upon closure, we will remove your and your customers personal information without undue delay except for information that we are obliged to keep pursuant to law. For instance in order to meet statutory administrative retention obligations, we need to keep some of your account related information (e.g. copies of invoices/receipts), for six years.
Data may be retained longer in cases where it is used in relation to a legal claim or is used in relation to a valid legal process.
You can directly view and edit your personal details via your account through www.mottext.co.uk/login.aspx. For instance, you can always choose in your account settings, the details that we hold against you and your customers, along with the notification methods that are available. How you can access or control your personal data will depend on which products and services you use.
If you cannot access, rectify, or erase certain personal data yourselves, if you want a copy of the personal data that we process of you, if you wish to request a restriction of processing of your personal data or to object to processing, please contact our Customer Care department. We will respond to such requests within 30 days.
We only collect and process your personal data when there is a lawful basis to do so. The lawful basis we rely on in this respect includes:
If you have given your consent to the processing, you have the right to withdraw your consent at any time, by completing a web form. We will discontinue the processing of your information upon receipt of your withdrawal. However, any processing performed prior to your withdrawal remains a legitimate processing based on a valid consent at the time. We will not be under the obligation to reverse the processing.
If you have questions or concerns about the way in which we use your personal data, please contact Customer Support through privacy@mottext.co.uk or assistance. You may also contact our Data Protection Officer (DPO) via privacy@mottext.co.uk.
If you feel that an issue has not properly been resolved, you also have the right to lodge a complaint with the supervisory authority ICO: https://ico.org.uk/concerns/.
MOTText is a brand of Fuel Tank Media Limited, having its address at 2 Chesterfield Buildings, Westbourne Place, Bristol, BS8 1RU and registered through the Information Commission office with reference ZA055685. All decisions relating to the purposes and means of the personal data processing is controlled by Fuel Tank Media Limited, which acts as controller and processor for this personal data processing.
